GENERAL

A virtual run can be run (or walked!) anytime and anywhere, even indoors on a treadmill.

Simply purchase/register for one of our TIXTAC Virtual Run Challenge, complete the distance anytime and anywhere you desire (even on a treadmill!), and upload your proof of running time photo to your user panel under the Virtual Runs within one month after you have purchased/registered your slot. We will mail you a finisher’s medal on Wednesday, weekly, if you manage to upload your results before 3pm on Thursday the previous week, unless otherwise stated.

Young or old, fast or slow. We encourage participants of all ages.

We call our events "runs", but walkers are certainly welcome!

Most participants complete their run all at once, but we understand that not everyone is able to complete the required distance at one go. What we are doing here at TIXTAC is less about hard rules than it is about providing motivation to help with your personal goal setting, while raising money for great causes in the process. So set your goal – whatever that may be – and go out and accomplish it!

You are just allowed to run or walk.

Ohh, we just really hope that you can accomplish the challenge within one month after signing up or we won't sending you your medal. So sorry.

The most accurate way to do this is by using a running GPS watch, but there are also several free smartphone apps available for iPhones and Android devices that you may be interested in. Some examples, Strava, Nike +, Runkeeper, MapMyRun, Endomondo and Runtastic.

Yes you must! Upload your photo to your user panel under the Virtual Run.

From the time being, we just can ship within Malaysia peninsular, East Malaysia, Singapore and Brunei.

Yes, you will be charged for shipping, online transaction fee and GST 6% (if any).

BIBS & MEDALS

No you won't be receiving any.

We will mail you a finisher's medal on Wednesday, weekly, if you manage to upload your results before 3PM on Thursday the previous week, unless otherwise stated. Occasionally, due to unexpected demand for a specific VR or manufacturing delays beyond our control, there may be slight delays with late registrants receiving their medals. We will communicate these delays from time to time on our official FB page.

You are advised to call our customer service at +6013 240 3955 (Mon – Friday / 8.30 am – 5.00 pm / except public holiday) immediately and make an enquiry or report. You may also send an email to hello@TIXTAC.com.

REGISTRATION

Thank you for joing our Virtual Run. You will receive a confirmation slip (With Order ID) from TIXTAC Malaysia after you made payment and your payment is successful.

CHARITY

A minimum of RM 1 for every registration will be donated to National Autism Society of Malaysia (NASOM). Donation will be accumulated and paid at the end of every quarter.

Just because we are not officially classified as a charity does not mean we can't raise funds for any charity organisation. We will publish our donation amount.

Great question! Unfortunately, there are plenty of unethical individuals in this world who say they are raising funds for charity but never actually make the promised donation. We are definitely NOT like those individuals. We believe in complete transparency in this regard and will publish our donation on our official FB page.